- Event: Winter Meeting
- Date: December 9th at 8:30am to December 10th at 12pm
-
Location:
Grand Geneva Resort & Spa
7036 Grand Geneva Way
Lake Geneva, WI 53147 - CE credits: 9.5 for WI and IL
-
Registration Fees:
- $495 for dentists
- $195 for staff
- $295 for new grad (2016 and newer graduation)
WINTER MEETING
Phone:
Office: 816 / 847-2055
Email:
lois@bantaconsulting.com
info@speakingconsultingnetwork.com
Winter Meeting Topics:
This seminar is designed to identify team challenges in attitudes and work performance and offer concrete, positive solutions to re-motivating and re-energizing one and all. Together we will identify the symptoms of an unhappy practice and/or and under-appreciated team and doctor. Sometimes the solutions are right in front of you.
Learning Objectives:
- Creating contagious positive attitudes
- Simplifying systems and protocols for team development
- Design and implement effective morning huddles and team meetings
Have you ever felt as though your communication wasn’t effective? In this course you will learn failsafe ways to communicate with patients, office team, and each other. Learn the key do say / don’t say strategies that can result in case acceptance, timely payments, and effective scheduling.
You will learn how to:
- Implement effective communication guidelines for scheduling and reducing open time
- Discuss financial arrangements
- Communicate when you collect from patients and insurance companies
- Discuss treatment plans, diagnoses, etc.
- Handle objections
- Manage handoffs from clinical staff to administrative staff and vice versa
- Turn patient needs into wants at key communication moments
Recommended for Dentists, Spouses, Practice Administrators, Administrative Team, Assistants, and Hygienists.
This hands on lecture is designed to teach dental practices how to create motivating, informative and meaningful Team Meetings and Morning Huddles. Everyone has at some time in their life attended or managed meetings that were ho hum, grip sessions or uneventful. In this lecture we will work through the secrets to having Morning Huddles that actually help identify potential hiccups and Team Meetings that will Take the practice to new positive heights!
Huddles:
- How to design a true morning huddle instead of a schedule review
- What to include in your huddle
- How to involve EVERYONE
- Why it is important
- How to keep your Huddle fresh
Team Meetings:
- What to include
- How to keep the information current
- How to finish the projects
- How and why to celebrate